We want you to be happy with your order from ETHEA SKIN. Because skincare and cosmetics are personal-care products, we have to follow strict hygiene rules on returns.

Wrong, damaged or faulty items

If you receive the wrong product, or a product that is damaged or leaking, contact us on WhatsApp at +237 657 51 50 49 within 48 hours of delivery with a photo of the item and packaging. We will replace the product or refund you.

Opened products

For hygiene reasons we cannot accept returns of products that have been opened, used, or had their seal removed, unless they were faulty on arrival.

Skin reactions

Everyone’s skin is different. Please patch test new products. If you experience a reaction, stop using the product and contact us; we are happy to recommend an alternative.

Refunds

Approved refunds are paid back using the same payment method where possible, once we have received and checked the returned item.